The woman essentially said the person who e-mailed me didn’t know what she was talking about (i.e. I also mentioned the 10% confirming e-mail. I mentioned that this was my first order, and that the wine was still at Benchmark. Unlike the first two, the third person had a tone of attitude in her voice, and said that she could not apply the 10%. She then asked me to hold, and put a third person on the phone. I told her I had received the e-mail that said I could use the 10% discount, and read it to her. She told me that she took my original order, and that she couldn’t apply the coupon because it would be a whole new sales number, and the system wouldn’t accept it. The second woman with whom I spoke called me “Richard” (as opposed to my name). She asked me to hold, and I waited for about 3 minutes, when someone else answered the phone. When I mentioned the discount, she said the discount was only available for my first order, and I told her that this was my first order. I called and explained that I wanted to purchase more wine and add it to the existing order to the first woman who answered the phone. They said no problem, just call them to finalize. I asked them to hold the wine due to weather for ~10 days, and then e-mailed them the morning they were supposed to ship before they opened, asking if I could add to my order and use the 10% discount. I bought 4 bottles of 2009 Hundred Acre, using a 10% first time buyer’s discount, at Benchmark Wine Group ( They asked if I wanted anything else at the time I ordered, because the 10% was a 1st time purchase deal only. I’m looking for some thoughtful (and polite) feedback to make sure I’m not in the wrong here.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |